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Information Technology (IT) Internship

STR is currently seeking an Information Technology Intern that will work under the guidance and direction of the Service Manager. In this role, you are expected to exhibit professionalism while working and will be given the ability to make decisions with minimal supervision. As a successful intern, you will be a team player, flexible, a priority setter, clear communicator (both written and verbally) and you will manage customer expectations in a dynamic, fast-paced environment.
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Responsibilities:

• Provide efficient and effective first line of support for local, remote and mobile staff
• Identify, research and resolve technical issues for users in a positive manner
• Add to the IT Knowledge Base with clear, concise and detailed entries
• Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting
• Creation and administration of Active Directory user accounts
• Provide new computers for employees
• Create and test new images for Windows and Mac Operating Systems
• Help in maintaining scanners, copiers, printers and workstations
• Support summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete
• Administrate and help manage the ITSM system; Assign tickets to other IT members and take ownership of tickets for desktop services
• Collaborate with IT Team

Additional assignments and areas for professional growth and development include:

• Networking – switches, patch panels, making cables, punching down network jacks
• Data Storage – NetApp storage allocation and management
• Modular image deployment – Using Microsoft Deployment Tool to install images
• Business Applications – Costpoint, SIMS, ProPricer, InvGate, Asset Management, Microsoft Licensing, etc.

Requirements

• Graduated from or attending post-secondary educational institution
• Exceptional administrative, organizational, and time management skills
• Ability to learn/engage in training for Information Technology systems and apply those skills to support of the user base
• Strong oral and written communications skills
• Strong personal interest in the Information Technology areas
• Self-starter with ability to work independently, collaboratively and be customer service oriented

Desired Qualifications:

• Experience in an Information Technology field
• Degree program aligned with Information Technology industry

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